Technical Support Engineer Needed
| ID: | JSG | Counselor: | jgoldberg | Classification: | IT |
| Type: | Direct Hire | Status: | Full Time | Location: | New York |
| Range: | $70,000 - $75,000 | Education: | Bachelor's Degree |
Our client is seeking a Technical Support Engineer with preferable telcom background of 3-5 years. All applicants must be bilingual in Spanish and English and willing to travel!
Responsibilities:
- Provide second/third level technical support to partners supporting carriers or enterprise organizations
- Apply analytical skills and technical knowledge to solve product and network problems of moderate to high complexity
- Perform as a technical expert and provide world-wide support
- Interface with 3rd Tier Technical Support, Engineering, Product Management, and other departments to address customer’s issues in the most effective manner
- Participate in the process of product improvement
- Present technical materials to co-workers and customers
- Submit complete and accurate ‘bug reports’
Qualifications:
- Must be fluent in SPANISH AND ENGLISH
- 2-5 years experience in technical support, R&D or system integration
- Knowledgeable of IP and Telephony networks (technology, design, installation, troubleshooting, test equipment usage, etc.)
- Familiarity with installation and operation of Unix and/or Linux based systems is an advantage
- Prior customer-facing experience in an international environment
- Excellent verbal and written communication skills with a strong phone presence
- Must possess remarkable interpersonal skills and well-able to work autonomously and as a team player
- International travel is required for initial training period
Education Requirements:
- Bachelor Degree in Computer Science or related field
