Bilingual Customer Support Representative

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading manufacturer, specializing in producing high-quality products for their customers worldwide. With a commitment to excellence and innovation, they have built a strong reputation for their reliable and efficient solutions. Currently, they are looking to add a Bilingual Customer Support Representative to join their team.

Salary/Hourly Rate:

$20/hr

Position Overview:

We are seeking a dedicated and customer-oriented Bilingual Customer Support Representative to join our client’s team. As a key point of contact for the customers, you will play a vital role in ensuring their satisfaction and providing excellent service.

Responsibilities of the Bilingual Customer Support Representative:

• Serve as the primary contact for customer inquiries, providing information and assistance in a professional and friendly manner.
• Respond to customer inquiries via phone, email, and other communication channels, promptly and accurately.
• Process customer orders, including order entry, tracking, and ensuring on-time delivery.
• Address and resolve customer complaints or issues, escalating to appropriate departments when necessary.
• Collaborate with cross-functional teams, such as Sales, Production, and Shipping, to ensure efficient order fulfillment and customer satisfaction.
• Maintain accurate customer records and update customer information in the CRM system.
• Provide product knowledge and technical assistance to customers, troubleshooting problems and offering solutions.
• Follow up with customers to ensure their needs are met and to gather feedback on the products and services.

Qualifications for the Bilingual Customer Support Representative:

• 3 years of customer service role, preferably in a manufacturing or related industry.
• Must be Bilingual in Spanish.
• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to build rapport with customers.
• Problem-solving and conflict-resolution abilities.
• Detail-oriented with excellent organizational and multitasking skills.
• Proficient in using customer service software, CRM systems, and Microsoft Office Suite.

Education Requirements:

• Associate’s degree is required.
• Bachelor’s degree is preferred.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).