Atrium Stands for Equality: A Message From our Founder and CEO

COLLECTIONS AND CUSTOMER SUPPORT SPECIALIST

JOB FUNCTION: Finance & Accounting
JOB TYPE: Temp to Hire
LOCATION: East Windsor, NJ

COMPENSATION: $16/hr - $19/hr
MINIMUM EDUCATION: No Degree Required
POSTED: Sep 15, 2020

Our client, a growing automotive and distribution company has been consistently growing and acquiring smaller companies for several years. Due to the growth, a higher volume of employees is needed at their headquarters located in East Windsor, NJ. Currently, they are looking to hire a Collections and Customer Support Specialist.

Salary/Hourly Rate:

$16 – $19/hr Temp | $40-$45k Perm

Position Overview:

The Collections and Customer Support Specialist will be responsible for a high volume of inbound and outbound collections calls. The Collections and Customer Support Specialist will assist customers and clients with all their account inquiries. Providing clear guidance and understanding to customers is a main objective for the Collections and Customer Support Specialist.

Responsibilities of the Collections and Customer Support Specialist:

  • Collect on outstanding accounts (30/60/90 days past due)
  • Provide clear guidance and understanding to customers who have accounts in collections
  • Compassionately explain the necessary steps needed bring customer account up to date
  • Negotiate payment terms and set up payment plans
  • Provide strong customer service and support to clients and customers
  • Analyze aging report and prioritize accounts based on urgency
  • Provide progress report to upper management and suggest potential efficiencies that can help with Collections procedures

Qualifications for the Collections and Customer Support Specialist:

  • Desire to grow within the company
  • Strong customer service and rapport building skills
  • Attention to detail
  • Ability to work on multiple projects with strict deadlines
  • Experience working with a high volume of accounts
  • Proficient in Excel

Education Requirements:

  • No degree required
  • Associates Degree or higher a plus

Benefits:

  • Eligible for Atrium Benefits 
POSITION ID: 90730

All form fields are required.