Customer Experience Associate

Our client in the wellness space is seeking a detail-oriented and hardworking Customer Experience Associate to join their Customer Experience team! This position is remote to start and there is an opportunity for permanent placement.

Salary/Hourly Rate:

$18/hr – $20/hr

Position Overview:

The Customer Experience Associate will be assisting clients via email, phone, and chat.  At least one year of experience in a Customer Experience role or related field is required. The Customer Experience Associate must also have strong communication and problem-solving skills while having the mentality to go above and beyond to provide exceptional service to their clients. The Customer Experience Associate in this role should be mission-driven and express interest in the health and wellness industry. There is an opportunity for growth within the Customer Experience team and an opportunity for permanent placement!

Responsibilities of the Customer Experience Associate:

• Directly interact with clients over the phone, email, and chat
• Support clients with troubleshooting and billing inquiries 
• Provide exceptional customer experience and respond to clients with urgency
• Cross collaborate across teams internally

Qualifications for the Customer Experience Associate:

• Previous experience in Customer Experience role Zendesk, Salesforce, or other CRM experience is preferred (but not mandatory)
• Excellent communication skills both written and verbal
• Strong problem-solving skills
• Positive attitude and team player mentality

Education Requirements:

• Associate’s or Bachelor’s degree is required

Benefits:

• Atrium Care Package available, upon eligibility