Customer Experience Associate

JOB FUNCTION: Customer Experience
JOB TYPE: Direct Hire
LOCATION: New York, NY
COMPENSATION: $50k
REMOTE / ONSITE: Onsite
POSTED: Sep 19, 2022

Our client in the luxury fashion/interior design space is seeking a detail-oriented and hardworking Customer Experience Associate candidate to join their Customer Experience team! This position is onsite and direct hire. Must be vaccinated.

Salary/Hourly Rate:

$50,000

Position Overview:

The Customer Experience Associate will be assisting clients via email and phone. Can be recent grad, should have interest in fashion and/or interior design. The Customer Experience Associate must also have strong communication and problem-solving skills while having the mentality to go above and beyond to provide exceptional service to their clients. In this role should be extremely organized and tech savvy. There is opportunity for growth within the Customer Experience team and beyond depending on interests. The ideal candidate should be comfortable with de-escalating issues with high profile clientele, must be comfortable over the phone and must have excellent grammar skills.

Responsibilities of the Customer Experience Associate:

  • Directly interact with clients over the phone, email
  • Support clients with troubleshooting and billing inquiries
  • Provide exceptional customer experience, and respond to clients with urgency
  • Cross collaborate across teams internally

Qualifications for the Customer Experience Associate:

  • Zendesk, Salesforce, or other CRM experience is preferred (but not mandatory)
  • Excellent communication skills – both written and verbal
  • Strong problem-solving skills
  • Positive attitude and team player mentality
  • Interest in fashion and/or interior design
  • Italian speaking, although not mandatory is a plus

Education Requirements:

  • Bachelor’s degree is required

Benefits:

  • Client provided benefits, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 114091