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Customer Experience Associate

JOB FUNCTION: Customer Experience
JOB TYPE: Temp
LOCATION: New York, NY
COMPENSATION: $20/hr - $22/hr
REMOTE / ONSITE: Onsite
POSTED: Jun 25, 2024

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client in Manhattan is looking for a Customer Experience Associate to join their team. This is a temporary opportunity to help a growing team while they take on high volume projects. The chosen candidate will provide general assistance to customers via phone, chat, and email.

Salary/Hourly Rate:

$20 – $22/hr

Position overview:

The Customer Experience Associate will be assisting with high volume inquiries via phone and in-person, and light email and chat support using CRM software. The Customer Experience Associate should be able to communicate effectively while assisting guests in a friendly and quick manner. They are an individual who is both outgoing and professional, and will be helping product information as wells as general inquiries and escalations. At least one year experience in a customer service role or related field is required.

Responsibilities of the Customer Experience Associate:

  • Directly interact with customers – primarily via inbound and outbound calls, live chat, and email
  • Become a subject matter expert to help guests quickly and efficiently
  • Provide exceptional customer support and de-escalation
  • Cross collaborate with team members and share knowledge and experiences
  • Work in a fast-paced environment managing multiple responsibilities at once

Qualifications for the Customer Experience Associate:

  • 1 to 2 years of experience in in customer experience or backend support roles
  • CRM (Zendesk, Salesforce, HubSpot) or data entry experience is preferred
  • Excellent communication skills both written and orally
  • Self-starter and able to work autonomously as well as contribute to a collaborative team
  • Must pass background check

Education Requirements:

  • Bachelor’s degree is preferred

Benefits:

  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 144977