Customer Experience Specialist

JOB FUNCTION: Administrative Support
JOB TYPE: Direct Hire
LOCATION: Atlanta, GA
COMPENSATION: $40k - $45k
REMOTE / ONSITE: Hybrid
POSTED: Sep 19, 2022

Our client, is a technology leader in the beverage, medical and industrial gas space. They utilize a network business model to help manage supply chain and client support. They are starting up their Sandy Springs location and seeking qualified Customer Experience Specialist for several open positions. They offer a hybrid, flexible work environment, competitive health and wellness plans and an environment that fosters continuous growth.

Salary/Hourly Rate:

$40,000 –  $45,000

Position Overview:

In this position as a Customer Experience Specialist you are assisting customers on technical questions and customer support. The accounts you will be assisting are retail vendor accounts and business owners. In this role as a Customer Experience Specialist you are to provide an unsurpassed service experience to customers by simplifying and meeting their needs for beverage, industrial, and medical gases.

Responsibilities of the Customer Experience Specialist:

  • Provide an exceptional customer experience for each customer through call, email and chat
  • Be part of a high energy team working towards an unparalleled customer experience in our industry
  • Technically support any Website, Dashboard or Account questions
  • Make outbound calls to new customers
  • Multi-task in a high energy standard office environment
  • Speak and listen effectively with EspriGas customers via phone
  • Ability to recognize problems, resolve or escalate as needed

Qualifications for the Customer Experience Specialist:

  • 1+ years of customer service or call center experience is ideal
  • Data entry experience a plus
  • Outgoing, empathic and customer focused
  • Customer-centric approach with a sense of urgency

Education Requirements:

  • Associate’s degree is preferred

Benefits:

  • Competitive health, wellness plans
  • 401k match
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 114086