Customer Relations Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Direct Hire
LOCATION: Baltimore, MD
COMPENSATION: $45k - $50k
POSTED: Jul 21, 2022

Our client in the luxury retail space is seeking a Customer Relations Representative. As one of the fastest-growing e-commerce jewelers in the world, the team is seeking to hire someone passionate and excited about making an impact within the company.

Salary/Hourly Rate:

$45k – $50k

Position Overview:

The Customer Relations Representative would primarily create an impactful, personalized experience for all customers, both in the showroom and via email and chat inquiry. The candidate should be able to thrive in a fast-paced retail environment and utilize sales strategies and creative problem solving to aid clients in purchasing decisions. They will develop product knowledge and serve as a brand ambassador to share the team’s mission of sourcing and creating ethical and sustainable fine jewelry. Candidates should be open to work a flexible retail schedule including nights, weekends, and holidays.

Responsibilities of the Customer Relations Representative:

  • Be the “first face” inside a retail space, greeting and assisting all customers
  • Proactively assist customers in person as well as via phone and chat inquiry
  • Demonstrate product knowledge to customers
  • Work simultaneously with store leadership to improve customer experience and overall sales goals and KPI metrics

Qualifications of the Customer Relations Representative:

  • Passionate about personalized customer experience in a retail space
  • Intrinsic drive to meet and exceed goals
  • Communication and collaboration skills
  • Experience with ERP or CRM systems preferred, but not required
  • A passion for the environment and sustainable and responsible sourcing

Education Requirements:

  • Bachelor’s degree or equivalent is preferred


  • Signing bonus
  • Medical, dental, and vision insurance
  • 401k match
  • PTO accruals
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 112042