Customer Relations Specialist

JOB FUNCTION: Customer Experience
LOCATION: Little Falls, NJ
COMPENSATION: $22/hr - $25/hr
POSTED: Nov 16, 2022

Our client is a consumer goods brand that has presence in over 170 countries. They are constantly expanding and are looking to add a Customer Relations Specialist to a growing team. Specializing in confectionary goods, the company works to provide excellent service to their consumers.

Salary/Hourly Rate:

$22/hr – $25/hr DOE

Position Overview:

The Customer Relations Specialist will be responsible for supporting the order processing cycle while cultivating and maintaining strong relationships with clients. The ideal candidate will have the ability to individually problem-solve and be able to cultivate excellent internal working relationships. The Customer Relations Specialist requires expertise in SAP.

Responsibilities of the Customer Relations Specialist:

  • Support the order processing cycle including obtaining receipts of purchase orders, confirming inventory/delivery dates, and following up with all parties involved (Sales, Brokers, Marketing, Finance, Supply chain, Warehouses, carriers, and customers)
  • Liaise with internal departments to ensure the order processing cycle is complete
  • Deal with customer orders from start to finish and ensure a smooth and swift experience
  • Use SAP to input orders and manage the order processing cycle from PO receipt to final delivery and manage returns, credits, claims
  • Manage shipping times, delivery, and fill rates
  • Deal with customer queries while also constantly reworking and improving the process
  • Support EDI interfaces with customers
  • Responsible for communicating any issues to internal and external personnel

Qualifications of the Customer Relations Specialist:

  • Excellent problem-solving, interpersonal, and technical skills
  • 3+ years of experience in a Customer Service role
  • Experience using the software SAP is highly preferred
  • Ability to use ATPVMI and EDI software
  • Strong Microsoft Excel skills (v-lookup and pivot tables)
  • Comprehensive understanding of supply chain / warehouse / sales best practices

Education Requirements:

  • Bachelor’s degree is preferred


  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 116095