Customer Service

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a prestigious institution renowned for its commitment to academic excellence, innovative research, and vibrant campus life. Their diverse student body, thrives in an inclusive environment that fosters intellectual growth and community engagement. They are looking to add a Customer Service Representative to their team.

Salary/Hourly Rate:

$27.50/hr

Position Overview:

The Customer Service Representative will be responsible for providing excellent customer service. This includes handling inquiries, resolving complaints, processing orders, and providing information. The ideal candidate will have strong communication skills, a positive attitude, and the ability to work in a fast-paced environment.

Responsibilities of the Customer Service Representative:

• Respond to Customer Inquiries: Handle incoming calls, emails, and chat messages from customers in a professional and timely manner.
• Resolve Customer Complaints: Address customer complaints and issues, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Process Orders: Take orders over the phone or online, enter orders into the system, and ensure accurate and timely processing.
• Provide Product Information: Offer detailed information about products and services, including pricing, availability, and features.
• Maintain Customer Records: Update and maintain customer records in the database, ensuring accuracy and confidentiality.
• Follow Company Policies: Adhere to company policies and procedures, ensuring compliance with all relevant regulations and standards.
• Continuous Improvement: Participate in training and development opportunities to improve product knowledge and customer service skills.

Required Experience/Skills for the Customer Service Representative:

• Proficient in Google Suite – Documents, Sheets, Forms, and Gmail.
• Strong customer service skills.
• Strong communication skills.

Preferred Experience/Skills for Customer Service Representative:

• Experience: Previous experience in customer service or a related field is preferred.
• Skills:
  • Excellent verbal and written communication skills.
  • Strong problem-solving abilities and attention to detail.
  • Proficient in using computers and customer service software.
  • Ability to multitask, prioritize, and manage time effectively.
• Personal Attributes:
  • Positive attitude and a team player.
  • Empathetic and patient with customers.
  • Reliable and punctual.

Education Requirements:

• High school diploma is required.

Benefits:

• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO