Customer Service Analyst

JOB FUNCTION: Customer Experience
LOCATION: Jersey City, NJ
COMPENSATION: $20/hr - $25/hr
POSTED: Nov 2, 2022

Our client is looking for a Customer Service Analyst to join their team in Parsippany, NJ 07054. If you’re looking for a team environment with the opportunity to grow your skills, this could be your next role!

Salary/Hourly Rate:

$20 – $25/hr

Position Overview:

The Customer Service Analyst will work the hours of Monday to Friday 8 AM to 6 PM. The Customer Service Analyst position requires someone that can handle a fast-paced and changing environment while wearing multiple hats as needed.

Responsibilities of the Customer Service Analyst:

  • Maximize the cost efficiency of customer shipments by optimizing ship with opportunities
  • Track efficiency gains of ship with functionality and provide updates to customer service and cross functional stakeholders
  • Execute the complete order processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, Carriers and Customers) until the orders are delivered to the customers
  • Maximize on-time shipping, delivery and fill rates Process orders using SAP Order Management
  • Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve
  • Minimize OS&Ds and customer claims for non-compliance
  • Meet with key customers to review performance and address issues
  • Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners
  • Create reports and analysis to support customer service & logistics Support EDI interfaces with customers
  • Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers
  • Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers
  • Manage returns, credit and claims processes. Initiate and support continuous process improvement
  • Analyze and propose improvements to overall cost-to-serve for key accounts

Qualifications for the Customer Service Analyst:

  • SAP order management experience CPG is preferred but not necessary
  • Basic Microsoft Excel Skills
  • VMI Direct experience or knowledge a plus
  • Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage
  • Well organized with attention to detail
  • Ability to work well in a group and independently
  • Strong follow up skills
  • Ability to work under pressure with specific deadlines while multi-tasking
  • Ability to set priorities and solve problems
  • SAP order management experience
  • Basic Microsoft Excel Skills

Education Requirements:

  • Bachelor’s degree is required


  • 401k match
  • Healthcare Packages Available
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 115690