Customer Service Analyst

JOB FUNCTION: Administrative Support
LOCATION: Little Falls, NJ
POSTED: Nov 14, 2022

Our client is a Fortune 500 food and beverage company. They are looking for a highly professional, organized, and experienced Customer Service Analyst to join their team!

Salary/Hourly Rate:


Position Overview:

The Customer Service Analyst should be great at prioritizing and multitasking and have outstanding attention to detail. This is a fast-paced hybrid working environment and the Customer Service Analyst needs to work well under pressure and be extremely self-motivated.

Responsibilities of the Customer Service Analyst:

  • Process orders using SAP Order Management
  • Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve
  • Minimize OS&Ds and customer claims for non-compliance
  • Meet with key customers to review performance and address issues
  • Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, IT) and external partners
  • Create reports and analysis to support customer service & logistics
  • Support EDI interfaces with customers
  • Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers
  • Manage multiple accounts: receive POs, allocate inventory, confirm delivery dates, and coordinate on-time deliveries with warehouses and carriers
  • Manage returns, credit and claims processes
  • Initiate and support continuous process improvement
  • Analyze and propose improvements to overall cost-to-serve for key accounts

Qualifications for the Customer Service Analyst:

  • Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage
  • Strong SAP and ATP required
  • Advanced Microsoft Excel Skills (VLOOKUP, Pivot Tables a must)
  • Well organized with attention to detail
  • Ability to work under pressure with specific deadlines while multi-tasking
  • Advanced Microsoft Excel Skills (VLOOKUP, Pivot Tables a must)
  • VMI Direct experience or knowledge a plus
  • Minimum of 3 years of experience in customer service in the fast-moving consumer goods industry, preferable food & beverage

Education Requirements:

  • College degree in a Business discipline is required


  • Competitive benefits package
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 115980