Customer Service Analyst

JOB FUNCTION: Administrative Support
LOCATION: Little Falls, NJ
COMPENSATION: $22/hr - $25/hr
POSTED: Nov 21, 2022

Our client is a luxury food brand that produces confectionary goods. They are seeking to hire a Customer Service Analyst to join their team.

Salary/Hourly Rate:

$22/hr – $25/hr DOE

Position Overview:

The Customer Service Analyst will be responsible for supporting the order-processing cycle while cultivating and maintaining strong relationships with clients. The ideal Customer Service Analyst will have the ability to individually problem-solve and have great interpersonal skills. The candidate should also be familiar with the program SAP.

Responsibilities of the Customer Service Analyst:

  • Support the order-processing cycle including obtaining receipts of purchase orders, confirming inventory/delivery dates, following up with all parties involved (Sales, Brokers, Marketing, Finance, Supply chain, Warehouses, carriers, and customers)
  • Use SAP to input orders and manage the order-processing cycle from PO receipt to final delivery and manage returns, credits, claims
  • Manage shipping times, delivery, and fill rates
  • Deal with customer queries while also constantly reworking and improving the process
  • Support EDI interfaces with customers
  • Responsible for communicating any issues to internal and external personnel

Qualifications of the Customer Service Analyst:

  • Excellent problem-solving, interpersonal, and technical skill
  • Ability to use SAP, ATPVMI, and EDI
  • Strong Microsoft Excel skills (v-lookup, pivot tables)
  • Comprehensive understanding of supply chain / warehouse best practices

Education Requirements:

  • Bachelor’s degree is required


  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 116159