Customer Service Analyst

Our client is looking for a Customer Service Analyst to join their team in Parsippany, NJ. If you’re looking for a team environment with the opportunity to grow your skills as a Customer Service Analyst, this could be your next role!

Salary/Hourly Rate:

$25/hr

Position Overview:

The Customer Service Analyst will work the hours of Monday to Friday from 8 AM to 6 PM. The Customer Service Analyst position requires someone that can handle a fast-paced and changing environment while wearing multiple hats as needed.

Responsibilities of the Customer Service Analyst:

• Maximize the cost efficiency of customer shipments by optimizing ship with opportunities.
• Track efficiency gains of ship with functionality and provide updates to customer service and cross-functional stakeholders.
• Execute the complete order-processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, carriers, and customers) until the orders are delivered to the customers.
• Maximize on-time shipping, delivery, and fill rates.
• Process orders using SAP Order Management.
• Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve.
• Minimize OS&Ds and customer claims for non-compliance.
• Meet with key customers to review performance and address issues.
• Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, and IT) and external partners.
• Create reports and analyses to support customer service & logistics.
• Support EDI interfaces with customers.
• Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers.
• Manage multiple accounts including receiving POs, allocating inventory, confirming delivery dates, and coordinating on-time deliveries with warehouses and carriers.
• Manage returns, credit, and claims processes.
• Initiate and support continuous process improvement.
• Analyze and propose improvements to overall cost-to-serve for key accounts.

Qualifications for the Customer Service Analyst:

• Minimum of 3 years of experience in customer service.
• SAP order management experience.
• Basic Microsoft Excel skills.
• VMI Direct experience or knowledge is a plus.
• Well organized with attention to detail.
• Ability to work well in a group and independently.
• Strong follow-up skills.
• Ability to work under pressure with specific deadlines while multitasking.
• Ability to set priorities and solve problems.

Education Requirements:

• Bachelor’s degree is required.

Benefits:

• 401K.
• Healthcare packages available.