Customer Service Analyst

JOB FUNCTION: Customer Experience
LOCATION: Little Falls, NJ
POSTED: Mar 14, 2023

Our client is looking for a Customer Service Analyst to join their team in Parsippany, NJ. If you’re looking for a team environment with the opportunity to grow your skills as a Customer Service Analyst, this could be your next role!

Salary/Hourly Rate:


Position Overview:

The Customer Service Analyst will work the hours of Monday to Friday from 8 AM to 6 PM. The Customer Service Analyst position requires someone that can handle a fast-paced and changing environment while wearing multiple hats as needed.

Responsibilities of the Customer Service Analyst:

  • Maximize the cost efficiency of customer shipments by optimizing ship with opportunities.
  • Track efficiency gains of ship with functionality and provide updates to customer service and cross-functional stakeholders.
  • Execute the complete order-processing cycle, including receipt of purchase orders, confirmation of inventory and delivery dates, and follow-up with all parties involved (Sales, Brokers, Marketing, Finance, Supply Chain, Warehouses, carriers, and customers) until the orders are delivered to the customers.
  • Maximize on-time shipping, delivery, and fill rates.
  • Process orders using SAP Order Management.
  • Assist customers in streamlining order processing, improving customer logistics performance and total cost-to-serve.
  • Minimize OS&Ds and customer claims for non-compliance.
  • Meet with key customers to review performance and address issues.
  • Maintain strong communication with internal (Supply Chain, Marketing, Sales, Finance, and IT) and external partners.
  • Create reports and analyses to support customer service & logistics.
  • Support EDI interfaces with customers.
  • Utilize Excel, SAP and propriety systems to track shipments through warehouses and carriers.
  • Manage multiple accounts including receiving POs, allocating inventory, confirming delivery dates, and coordinating on-time deliveries with warehouses and carriers.
  • Manage returns, credit, and claims processes.
  • Initiate and support continuous process improvement.
  • Analyze and propose improvements to overall cost-to-serve for key accounts.

Qualifications for the Customer Service Analyst:

  • Minimum of 3 years of experience in customer service.
  • SAP order management experience.
  • Basic Microsoft Excel skills.
  • VMI Direct experience or knowledge is a plus.
  • Well organized with attention to detail.
  • Ability to work well in a group and independently.
  • Strong follow-up skills.
  • Ability to work under pressure with specific deadlines while multitasking.
  • Ability to set priorities and solve problems.

Education Requirements:

  • Bachelor’s degree is required.


  • 401K.
  • Healthcare packages available.
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 119464