Customer Service Associate

Our client, a growing tech startup is seeking a hardworking, detail-oriented, and friendly Customer Service Associate to join their team. The Customer Service Associate will be a crucial member in helping expand the client’s positive reputation and client base. This position has a high call volume and is perfect for someone who loves people-facing jobs.

Salary/Hourly Rate:

$23/hr

Position Overview:

The Customer Service Associate must be articulate and passionate about helping customers with their needs. The Customer Service Associate must be a quick thinker with a can-do attitude. The Customer Service Associate must have at least one year of experience in a related field. The Customer Service Associate must have excellent communication skills. The Customer Service Associate position is a stepping stone to opening new doors within the company.

Responsibilities of the Customer Service Associate:

• Directly interact with customers over the phone, email, and chat
• Set up the showroom for clients
• Follow up on orders and answer product knowledge questions
• Provide the ultimate customer experience
• Go above and beyond to provide an unimagined experience

Qualifications of the Customer Service Associate:

• Must have customer service experience
• A retail background or 1 – 2 years at a startup is preferred
• Proficient knowledge of Zendesk and Slack
• Needs to be systems savvy
• Excellent communication skills, both written and verbal
• Strong problem-solving skills
• Positive attitude is extremely important
• Flexibility to help out in any way

Education Requirements:

• Bachelor’s degree required

Benefits:

• Atrium Care Package available, upon eligibility