Customer Service Associate

JOB FUNCTION: Customer Experience
POSTED: Jul 29, 2022

Our client is a growing ecommerce startup and is seeking a hardworking, detail-oriented, and friendly Customer Service Associate to join their skilled team. The Customer Service Associate will be trained by some of the best in the industry and work with a passionate and motivated group of people. Seeking an associate with past experience to truly help the company excel!

Salary/Hourly Rate:


Position Overview:

The Customer Service Associate must be articulate and passionate about helping customers with their needs. The ideal candidate is someone with excellent communication skills and a positive attitude will thrive in this role. The Customer Service Associate must be a quick thinker with a ”can do” attitude. The Customer Service Associate position is a stepping stone to open new doors within the company.

Responsibilities of the Customer Service Associate:

  • Directly interact with customers over the phone, email, and chat
  • Set up the showroom for clients
  • Follow up on orders and answer product knowledge questions
  • Provide the ultimate customer experience
  • Go above and beyond to provide an unimagined experience

Qualifications of the Customer Service Associate:

  • Must have customer service experience
  • A retail background or 1 – 2 years at a startup is preferred
  • Proficient knowledge of Zendesk and Slack
  • Needs to be systems savvy
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills
  • Positive attitude is extremely important
  • Flexibility to help out in any way

Education Requirements:

  • Bachelor’s degree is required


  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 112343