Customer Service Associate

JOB FUNCTION: Customer Experience
POSTED: Jul 29, 2022

Our client, a growing tech startup is seeking a hardworking, detail-oriented, and friendly Customer Service Associate to join their team. The Customer Service Associate will be a crucial member in helping expand the client’s positive reputation and client base. This position has a high call volume and is perfect for someone who loves people-facing jobs.

Salary/Hourly Rate:


Position Overview:

The Customer Service Associate must be articulate and passionate about helping customers with their needs. The Customer Service Associate must be a quick thinker with a can-do attitude. The Customer Service Associate must have at least one year of experience in a related field. The Customer Service Associate must have excellent communication skills. The Customer Service Associate position is a stepping stone to opening new doors within the company.

Responsibilities of the Customer Service Associate:

  • Directly interact with customers over the phone, email, and chat
  • Set up the showroom for clients
  • Follow up on orders and answer product knowledge questions
  • Provide the ultimate customer experience
  • Go above and beyond to provide an unimagined experience

Qualifications of the Customer Service Associate:

  • Must have customer service experience
  • A retail background or 1 – 2 years at a startup is preferred
  • Proficient knowledge of Zendesk and Slack
  • Needs to be systems savvy
  • Excellent communication skills, both written and verbal
  • Strong problem-solving skills
  • Positive attitude is extremely important
  • Flexibility to help out in any way

Education Requirements:

  • Bachelor’s degree is required


  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 112344