Customer Service Associate

JOB FUNCTION: Administrative Support
JOB TYPE: Temp
LOCATION: New York, NY
COMPENSATION: $20/hr - $23/hr
REMOTE / ONSITE: Remote
POSTED: Feb 23, 2024

Our client, a well-known product consumer company, is seeking a dynamic Customer Service Representative to join their team remotely! This role will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs an individual who is able to react quickly and lend support with any customer issues in order to ensure a good customer experience across the business.

Salary/Hourly Rate:

$20 – $23/hr

Position Overview:

They are looking for a Customer Service Representative who has excellent phone manner, good “phone voice” and pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail oriented and possess a very strong ability to multitask. The Customer Service Representative must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.

Responsibilities of the Customer Service Associate:

  • Provide support to customers via email, phone and chat
  • Demonstrate an excellent understanding of our customer base and ensure the tone of the company is in every interaction
  • Respond to all customer inquiries in a timely manner regarding order updates, product requests, and resolve all issues
  • Build sustainable relationships and engage customers by taking the extra mile
  • Thrive in a fast-paced environment ensuring positive interactions with customers
  • Utilize your unique skills and abilities to make an impact on our team by collaborating in interesting and challenging projects

Qualifications for the Customer Service Associate:

  • 1 to 2+ years of Customer Service experience, or a related field involving heavy phone call volume and email
  • Previous Call Center experience is a plus!
  • Good verbal communication, interpersonal and listening skills
  • Ability to focus and maintain composure in all situations and when there is high call volume
  • Excellent problem-solving skills and the ability to proactively anticipate needs
  • STRONG knowledge of Zendesk, Salesforce, and CRM systems
  • Enthusiasm for and the ability to easily adapt to change

Education Requirements:

  • Bachelor’s degree is preferred

Benefits:

  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 137666