Customer Service Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Direct Hire
LOCATION: Little Falls, NJ
COMPENSATION: $55k - $60k
REMOTE / ONSITE: Hybrid
POSTED: Jun 9, 2022

Our client, a global telecommunication company, is looking for their next Customer Service Representative!

Salary/Hourly Rate:

$55k – $60k

Position Overview:

The Customer Service Representative will be communicating with customers, Account Managers, HQ, and outside vendors. Someone with strong communication skills and an ability to satisfy customer needs will excel in this role!

Responsibilities of the Customer Service Representative:

  • Communicates with customers and sales representatives via phone, fax, or e-mail to receive and process orders, changes, cancellations, and expedites and answers inquiries from the customers.
  • Communicates the requests and needs of the customer to various internal departments.
  • Performs research and follow-up on activities and inquiries based upon internal and external customer requests.
  • Works with customers on post-sales activities, which include solving problems related to order management, delivery, and payment issues.
  • Refers technical requests from customers, channel partners, or reps to Sales or technical support.
  • Prepares regular reporting to customers and salespeople, including backlog, shipments, and sales.
  • Processes sample requests.
  • Provides pricing and quotations to customers and Sales Representatives.
  • Prepares and maintains return material authorizations, once approved, so that customers can return products back to the plant for quality review.

Qualifications of the Customer Service Representative:

  • Experience with Microsoft Office Suite.
  • Intermediate to advanced Excel skills are required.
  • Experience with Microsoft Dynamics AX 365 is preferred.
  • Previous experience in Customer Service or Inside Sales.

Education Requirements:

  • Associates or Bachelor’s degree is required

Benefits:

  • Medical, dental, vision, and life insurance
  • 401K
  • PTO and holidays
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 110660