Customer Service Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Direct Hire
LOCATION: union, NJ
COMPENSATION: $50k - $52k
REMOTE / ONSITE: Onsite
POSTED: Jun 13, 2022

Our client is a growing luxury goods company currently seeking a Customer Service Representative to join their team.

Salary/Hourly Rate:

$50k – $52k

Position Overview:

The Customer Service Representative is responsible for providing accurate and effective customer service for all internal and external customers over the phone and via email in a professional, courteous, and timely manner. The Customer Service Representative will use excellent in-depth knowledge of company products, processes, and programs, as well as communicate effectively with team members and customers.

Responsibilities of the Customer Service Representative:

  • Build positive rapport with customers, Field Managers, and Sales Representatives using every interaction as an opportunity to enhance relationships.
  • Own the customers’ experience from first contact to case resolution.
  • Effectively and efficiently answer calls, emails, etc. using department policies, procedures, and protocols.
  • Attend to details, verify your work before sending it on to the next person to work on.
  • Clearly and concisely document every contact in a manner that anyone looking at it understands what transpired.
  • Follow up and assure orders are shipped, samples are sent, and next steps are followed.
  • Graciously resolves issues ensuring a delightful customer experience.
  • Take appropriate action to ensure that today’s customers’ experience drives future sales.
  • Provide timely feedback to the company regarding service failures or customer concerns.
  • Translate internal information into customer-appropriate phrasing.
  • Navigate systems and tools effectively and efficiently to obtain answers and respond to queries.
  • Manage returns, claims, credit requests, use protocols, and communicate in a customer appropriate manner.
  • Prioritize competing responsibilities very well, and ask for help when necessary.
  • Calculate basic percentages, extended prices, and look at numbers and notice if they are correct.
  • Utilize new and established tools in various formats, within teams, SharePoint, shared drives and folders, website, and other technology, as needed.
  • Advocate for personal development and training opportunities.

Qualifications of the Customer Service Representative:

  • Able to work Monday to Friday from 9:30 AM – 6 PM.
  • 2+ years in Customer Service handling phones and B2B clients.
  • Come from a fast-paced environment.
  • Act with a sense of urgency, multitask and can remain focused in a busy environment.

Education Requirements:

  • Associate’s degree is preferred.

Benefits:

  • Atrium Care Package available, upon eligibility.
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 110758