Customer Service Representative

Our client, a well-known product consumer company, is seeking a dynamic Customer Service Representative to join their team remotely! The Customer Service Representative will be the eyes and ears for all customers and will be responsible for giving a voice to customers across all brands. The team needs a Customer Service Representative who is able to react quickly and lend support to any customer issues in order to ensure a good customer experience across the business.

Salary/Hourly Rate:

$20/hr – $23/hr

Position Overview:

Our client is looking for a Customer Service Representative who has excellent phone manners, a good “phone voice” and a pleasant demeanor. The ideal candidate will be extremely organized, articulate, friendly, upbeat, energetic, detail-oriented, and possess a very strong ability to multitask. The Customer Service Representative must be able to handle a high volume of calls, have a strong customer focus, and ability to maintain professionalism.

Responsibilities of the Customer Service Representative:

• Provide support to customers via email, phone, and chat.
• Demonstrate an excellent understanding of our client’s customer base and ensure the tone of the company is in every interaction.
• Respond to all customer inquiries in a timely manner regarding order updates, and product requests, and resolve all issues.
• Build sustainable relationships and engage customers by taking the extra mile.
• Thrive in a fast-paced environment ensuring positive interactions with customers.
• Utilize your unique skills and abilities to make an impact on our client’s team by collaborating in interesting and challenging projects.

Qualifications of the Customer Service Representative:

• 1  -2+ years of Customer Service experience, or a related field involving heavy phone call volumes and email.
• Previous Call Center experience is a plus!
• Good verbal communication, interpersonal, and listening skills.
• Ability to focus and maintain composure in all situations and when there are high call volumes.
• Excellent problem-solving skills and the ability to proactively anticipate needs.
• STRONG knowledge of Zendesk, Salesforce, and CRM systems.
• Enthusiasm for and the ability to easily adapt to change.

Education Requirements:

• Bachelor’s degree preferred.

Benefits:

• Atrium Care Package available, upon eligibility.