Customer Service Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Temp
LOCATION: New Providence , NJ
COMPENSATION: $16/hr - $18/hr
REMOTE / ONSITE: Hybrid
POSTED: Sep 2, 2022

Our client, a luxury brand that specializes in high-quality home goods, is seeking multiple seasonal Customer Service Representative to join them for the holiday season! This company is one of the fastest-growing consumer brands in the world and there is opportunity to be considered for other roles on the Customer Care team or in other departments after the seasonal assignment!

Salary/Hourly Rate:

$16/hr – $18/hr

Position Overview:

The Customer Service Representative will be responsible for providing white-glove service to customers via phone, email, and chat. Applicants must be available the day before Thanksgiving as well as Black Friday.

Responsibilities of the Customer Service Representative:

  • Answer inbound emails/calls/chats regarding order requests
  • Enter orders accurately and follow up on order status
  • Stay updated with product specifications to provide clients proper guidance
  • Follow up on customer inquiries and ensure they are resolved in a timely manner

Qualifications of the Customer Service Representative:

  • Previous customer service experience, specifically retail is preferred
  • Strong written and verbal communication skills
  • Quick learner and comfortable working in a fast-paced environment
  • Interest in home décor and/or fashion a plus
  • Must be available to work the day before/after Thanksgiving and Christmas as well as evenings and/or weekends

Education Requirements:

  • Associate’s degree is required
  • Bachelor’s degree is preferred

Benefits:

  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 113549