Customer Service Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Temp
LOCATION: Jersey City, NJ
COMPENSATION: $18/hr
REMOTE / ONSITE: Hybrid
POSTED: Sep 2, 2022

Our client is looking for a Customer Service Representative to join their team in Jersey City, NJ. This company is a high end line of skincare, lip care, body care, and fragrance sold all over the world.

Salary/Hourly Rate:

$18/hr Dependent on experience

Position Overview:

The Customer Service Representative will be a vital member of the team. This Customer Service Representative will have strong follow up skills and would be able to assist with problem resolution.

Responsibilities of the Customer Service Representative:

  • Answering incoming phone calls and creating tickets for every call received
  • Replying to customer emails within ticketing system
  • Entering replacement orders in our order management system (AX)
  • Help with placing damages claims with UPS
  • Provide outstanding customer service to all clients

Qualifications for the Customer Service Representative:

  • Flexible work schedule
  • 1+ years of customer service experience in consumer goods and customer service
  • Ability to multi-task and work under pressure with tight deadlines
  • Bilingual preferred (French) but not required
  • Proof of vaccination required

Education Requirements:

  • High School diploma or GED is required

Benefits:

  • 401k match
  • Healthcare Packages Available
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 113588