Customer Service Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Direct Hire
LOCATION: Jersey City, NJ
COMPENSATION: $55k - $60k
REMOTE / ONSITE: Onsite
POSTED: Sep 22, 2022

Our client is a large company in the appliance, electrical, and electronics manufacturing industry. With over 50 years in business, this company has grown to expand their product lines across a variety of different industries. Their mission is to continue creating cost effective solutions to remain competitive in the market, continuously develop new products, and focus on current product advancements. They are currently seeking to add a Customer Service Representative to their team. This company is headquartered in northern New Jersey.

Salary/Hourly Rate:

$55k – $60k

Position Overview:

The Customer Service Representative will act as the first point of contact to handle inquiries or solve problems that the customer is facing. The Customer Service Representative will work closely with a variety of internal departments and Outside Sales Representatives to remain active in resolving issues and provide solutions to ensure the highest level of customer satisfaction.

Responsibilities of the Customer Service Representative:

  • Provide customers with information about various products and services.
  • Communicate and respond to customer inquiries through the phone or e-mail.
  • Respond to requests on process orders, changes, and expedite products or cancellations.
  • Reroute calls to the appropriate department or technical support.
  • Accurately process sample requests and provide product pricing and quotations.
  • Manage all other customer inquiries and projects as needed.
  • Support the entire Sales and Customer Service team.

Qualifications of the Customer Service Representative:

  • 5+ years of experience as a Customer Service Representative or sales experience.
  • Highly proficient in Microsoft Excel.
  • Preferred experience in Microsoft Dynamics AX 365.
  • U.S. citizenship/permanent resident of U.S is REQUIRED.
  • Effectively communicate, act as a mediator, and have strong problem-solving abilities.
  • Preferred experience working with manufacturing representative or distributors is a plus but not required.

Education Requirements:

  • Associate’s degree or higher.

Benefits:

  • Medical, dental, and vision.
  • Life.
  • 401K.
  • PTO.
  • Holiday vacations.
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 114237