Customer Service Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
LOCATION: Bridgewater, NJ
COMPENSATION: $20/hr - $25/hr
REMOTE / ONSITE: Onsite
POSTED: Nov 7, 2022

Our client, a biotechnology company known for their commitment to research and development in the medical sciences, is seeking a Customer Service Representative to support their growing Customer Service department.

Salary/Hourly Rate:

$20/hr – $25/hr

Position Overview:

The Customer Service Representative will be assisting clients via phone and email regarding new orders and existing order status.

Responsibilities of the Customer Service Representative:

  • Complete daily order entry via SAP for all business partner sales orders received via fax or email for orders
  • Answer client questions regarding product specification and capabilities
  • Maintain strong product knowledge in order to assist clients in a timely manner
  • Research inventory and billing discrepancies
  • Handle orders from inception to billing

Qualifications of the Customer Service Representative:

  • 3+ years of experience in customer service
  • Strong understanding of order processing
  • Resolution-driven and willing to go the extra mile to assist clients
  • Experience entering orders into a database and comfortable working with multiple systems
  • Able to pivot from phone to emails quickly

Education Requirements:

  • High school diploma or equivalent

Benefits:

  • Atrium’s Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 115769