Customer Service Representative

Our client is seeking a Customer Service Representative to join their team on a temporary to permanent basis! This client has a great company culture, summer Fridays, and competitive pay rates.

Salary/Hourly Rate:

$22/hr

Position Overview:

The Customer Service Representative will respond to phone and email requests and manage all customer inquiries, while supporting the sales and logistics teams. The hours are Mon-Fri 8:30am-5:30pm and the role sits onsite in New Jersey.

Responsibilities of the Customer Service Representative:

• Manage the customer support email inbox and respond to questions in a timely manner
• Answer phone calls, transfer to appropriate departments, troubleshoot for customers, and document calls in the CRM
• Update customers on products and upsell services as needed
• Utilize MS Excel for spreadsheets

Qualifications for the Customer Service Representative:

• Must have previous order entry or customer support experience
• Strong communication skills, both written and verbal
• Experience working with MS Excel

Education Requirements:

• Bachelor’s degree is preferred

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)