Customer Service Representative

JOB FUNCTION: Customer Experience
LOCATION: Plainfield, NJ
COMPENSATION: $22/hr - $25/hr
POSTED: Nov 16, 2023

Our client, a leading company in manufacturing, is seeking a dedicated Customer Service Representative to augment their expanding customer service department. The role is on-site and requires candidates who can comfortably work on location 5 days a week.

Salary/Hourly Rate:

$22 – $25/hr

Position Overview:

The Customer Service Representative will assist clients over the phone and through email, addressing queries related to new orders and status updates for existing orders. The Customer Service Representative will also be responsible for updating SAP with order related information.

Responsibilities of the Customer Service Representative:

  • Handling daily order entries for all business partner sales orders received via fax or email using SAP
  • Responding to client questions about product specifications and capabilities
  • Maintaining a strong product knowledge to assist clients promptly
  • Researching and resolving inventory and billing discrepancies
  • Managing orders from inception to delivery

Qualifications for the Customer Service Representative:

  • A minimum of 1 year experience in customer service in manufacturing
  • An in-depth understanding of order processing
  • A proactive problem-solver who goes above and beyond to assist clients
  • Experience in entering orders into SAP
  • Ability to switch tasks quickly, from answering phone calls to responding to emails
  • Must be able to work on-site 5 days a week

Education Requirements:

  • High School diploma or GED is required


  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
Position ID: 133489