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Customer Service Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
LOCATION: Westfield , NJ
POSTED: Jun 21, 2024

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a leading manufacturer, specializing in producing high-quality products for their customers worldwide. With a commitment to excellence and innovation, they have built a strong reputation for their reliable and efficient solutions. Currently, they are looking to add a Customer Service Representative to join their team.

Salary/Hourly Rate:


Position Overview:

We are seeking a dedicated and customer-oriented Customer Service Representative to join our team. As a key point of contact for our customers, you will play a vital role in ensuring their satisfaction and providing excellent service. If you have a passion for customer service, strong communication skills, and enjoy problem-solving, we invite you to apply for this exciting opportunity.

Responsibilities of the Customer Service Representative:

  • Serve as the primary contact for customer inquiries, providing information and assistance in a professional and friendly manner.
  • Respond to customer inquiries via phone, email, and other communication channels, promptly and accurately.
  • Process customer orders, including order entry, tracking, and ensuring on-time delivery.
  • Address and resolve customer complaints or issues, escalating to appropriate departments when necessary.
  • Collaborate with cross-functional teams, such as Sales, Production, and Shipping, to ensure efficient order fulfillment and customer satisfaction.
  • Maintain accurate customer records and update customer information in the CRM system.
  • Provide product knowledge and technical assistance to customers, troubleshooting problems and offering solutions.
  • Follow up with customers to ensure their needs are met and to gather feedback on our products and services.

Qualifications of the Customer Service Representative:

  • Proven experience in a customer service role, preferably in a manufacturing or related industry.
  • Excellent verbal and written communication skills.
  • Strong interpersonal skills and ability to build rapport with customers.
  • Problem-solving and conflict-resolution abilities.
  • Detail-oriented with excellent organizational and multitasking skills.
  • Proficient in using customer service software, CRM systems, and Microsoft Office suite.

Education Requirements:

  • High school diploma or equivalent is required.


  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off.
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
Position ID: 144930