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Customer Service Representative

JOB FUNCTION: Customer Experience
LOCATION: Little Falls, NJ
COMPENSATION: $25/hr - $30/hr
POSTED: Jun 26, 2024

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high-performance and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client a leading manufacturer, specializing in producing high-quality products for our customers worldwide. With a commitment to excellence and innovation, our client has built a strong reputation for our reliable and efficient solutions. They are seeking a Customer Service Representative to join their team!

Salary/Hourly Rate:

$25 – $30/hr

Position Overview:

The Customer Service Representative will be assisting clients via phone and email regarding new orders and existing order status. The Customer Service Representative complete daily entry via SAP for all business partner sales orders received via fax or email for orders.

Responsibilities of the Customer Service Representative:

  • Answer client questions regarding product specification and capabilities
  • Maintain strong product knowledge in order to assist clients in a timely manner
  • Research inventory and billing discrepancies
  • Handle orders from inception to billing

Qualifications for the Customer Service Representative:

  • 3+ years of experience of customer service
  • Strong understanding of order processing
  • Resolution driven and willing to go the extra mile to assist clients
  • Experience enter orders into a database-comfortable working with multiple systems
  • Able to pivot from phone to emails quickly

Education Requirements:

  • Bachelor’s degree is required


  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
Position ID: 145081