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CUSTOMER SERVICE REPRESENTATIVE

JOB FUNCTION: Customer Experience
JOB TYPE: Temp
LOCATION: Clifton, NJ

COMPENSATION: $15/hr - $18/hr
MINIMUM EDUCATION: Bachelor's Degree
POSTED: Dec 3, 2019

Our client in the consumer products industry, headquartered in North Jersey, is looking for a friendly and well-spoken Customer Service Representative to enter data & orders into their system and provide high level support to clients and customers. Experience with Fortune 500 or large company is preferred.

Salary/Hourly Rate: $15 – $18/hr DOE

Position Overview: Are you friendly and passionate about customer service, order entry and data entry? Our client in Clifton, NJ is looking to add a Customer Service Representative and Order Entry processor to their passionate team.

Responsibilities of the Customer Service Representative:

  • Day to day communication with customers
  • Update and maintain databases and accounts
  • Handle inbound calls and emails, address customer complaints and manage conflicts
  • Support SAP and EDI interfaces with customers
  • Full cycle order processing from order to delivery
  • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Use internal communication to keep departments up to date
  • Strong excel skills and expert level organization
  • Receives and processes sales orders quickly and efficiently
  • Assist customers in a positive and pleasant manner and provides superior service

Qualifications for the Customer Service Representative:

  • 2 years minimum in a similar and customer facing role
  • SAP and in house tracking system advanced skills
  • Advanced Microsoft Excel skills
  • Strong communication skills, written and verbal
  • Initiative, adaptability and flexible with changes
  • Exceptional prioritization, multi-tasking, follow up and time management skills
  • Ability to work effectively in a fast paced, time-sensitive and high-volume environment
  • Data entry skills with both speed and accuracy
  • Attention to detail is critical for this role

Education Requirements:

  • Bachelor’s Degree and/or equivalent experience and knowledge of field

Benefits:Eligible for Atrium Care Package

POSITION ID: 82475

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