CUSTOMER SERVICE REPRESENTATIVE
JOB FUNCTION: Customer Experience
JOB TYPE: Temp
LOCATION: Clifton, NJ
COMPENSATION:
$15/hr - $18/hr
MINIMUM EDUCATION: Bachelor's Degree
POSTED: Dec 3, 2019
Our client in the consumer products industry, headquartered in North Jersey, is looking for a friendly and well-spoken Customer Service Representative to enter data & orders into their system and provide high level support to clients and customers. Experience with Fortune 500 or large company is preferred.
Salary/Hourly Rate: $15 – $18/hr DOE
Position Overview: Are you friendly and passionate about customer service, order entry and data entry? Our client in Clifton, NJ is looking to add a Customer Service Representative and Order Entry processor to their passionate team.
Responsibilities of the Customer Service Representative:
- Day to day communication with customers
- Update and maintain databases and accounts
- Handle inbound calls and emails, address customer complaints and manage conflicts
- Support SAP and EDI interfaces with customers
- Full cycle order processing from order to delivery
- Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
- Use internal communication to keep departments up to date
- Strong excel skills and expert level organization
- Receives and processes sales orders quickly and efficiently
- Assist customers in a positive and pleasant manner and provides superior service
Qualifications for the Customer Service Representative:
- 2 years minimum in a similar and customer facing role
- SAP and in house tracking system advanced skills
- Advanced Microsoft Excel skills
- Strong communication skills, written and verbal
- Initiative, adaptability and flexible with changes
- Exceptional prioritization, multi-tasking, follow up and time management skills
- Ability to work effectively in a fast paced, time-sensitive and high-volume environment
- Data entry skills with both speed and accuracy
- Attention to detail is critical for this role
Education Requirements:
- Bachelor’s Degree and/or equivalent experience and knowledge of field
Benefits:Eligible for Atrium Care Package