Customer Service Representative (ADA)

Our client is a leading provider of commute in New Jersey. They are seeking to add a Customer Service Representative (ADA) to their team.

Salary/Hourly Rate:

$20/hr

Position Overview:

The Customer Service Representative (ADA) will be joining the team as an “Essential Operational” worker, helping with customer service needs and building reports! The schedule is Monday to Friday from 9 am – 5 pm.

Responsibilities of the Customer Service Representative (ADA):

• Researches and responds via the Trapeze/PASS COM Module, to all Access Link inquiries concerning complaints in a timely fashion.
• Responds to suggestions, commendations, and/or requests for information about accessible services.
• Prepares written correspondence in follow-up to all Access Link Service customer inquiries.
• Acts as an advocate for customers with disabilities by communicating their concerns and relaying their comments to the appropriate departments.
• Monitors service, trends, and conditions that may impact customers, and makes recommendations to correct problems and improve service.
• Conducts presentations and participates in customer service outreach events in the field.
• Provides assistance to the public during special events, promotions, various outreach programs, and/or holiday periods.
• Prepares written reports to quantify customer communications activity on a routine basis, or as needed.
• Maintains customer correspondence files.
• Acts as a liaison to Access Link contracted service providers in customer service issues, including tracking timeliness and quality of responses.
• Assist Access Link Operations, when needed, in times of emergency, inclement weather, staff shortages and high call volumes.
• Performs other duties as required by ADA Services

Qualifications for the Customer Service Representative (ADA):

• Superior interpersonal skills and demonstrated capability in oral and written communication
• Demonstrated public speaking experience.
• Experience in using Windows-based applications.
• Experience with Trapeze software is desired.
• Must have a reliable personal computer that can accommodate our client’s software and must have access to dependable internet service.
• This position is classified as “Essential Operational” and will be required to work during adverse weather or commuting conditions.
• Must be able to work weekends, holidays, and extra hours as needed.
• Must be able to travel to various locations throughout the state, including those not accessible via public transportation.

Education Requirements:

• Bachelor’s degree is desired or 6+ years of applied experience in customer service or public relations for people with disabilities.

Benefits:

• Upon eligibility.