Customer Service Representatives

JOB FUNCTION: Customer Experience
JOB TYPE: Temp
LOCATION: Freehold, NJ
COMPENSATION: $17/hr
REMOTE / ONSITE: Onsite
POSTED: Jan 23, 2023

Our client is seeking Customer Service Representatives to join their growing team on a temporary basis! Full – time hours with training and equipment is provided!

Salary/Hourly Rate:

$17/hr

Position Overview:

The Customer Service Representatives will manage inbound calls, assist customers with questions about their services, provide updates regarding orders, and input data into their CRM. The hours are Monday to Friday from 8 am – 5 pm and candidates must work fully onsite in NJ.

Responsibilities of the Customer Service Representatives:

  • Respond to phone calls, emails, and live chats from customers regarding questions about their services and orders
  • Process new orders, check statuses on deliveries, and deescalate situations as needed
  • Work diligently to ensure customers are being responded to in a timely manner
  • Assist other departments as needed

Qualifications for the Customer Service Representatives:

  • 1+ years of experience working as a Customer Service or Call Center Representative
  • Ability to build relationships with customers via phone and email
  • Strong communication skills, both written and verbal
  • Previous experience working with CRM

Education Requirements:

  • Associate’s degree is preferred

Benefits:

  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
EOE/M/F/D/V/SO
Position ID: 117812