CUSTOMER SERVICE REPRESENTATIVES

JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
LOCATION: New York, NY

COMPENSATION: $15/hr - $18/hr
MINIMUM EDUCATION: Bachelor's Degree
POSTED: Apr 18, 2018

Our client is one of the fastest growing, fun start-ups in NYC. They have a fantastic reputation and stellar company culture and perks. They pride themselves on providing the very best in class customer service and they are looking for Customer Service Representatives who out are outgoing, driven and determined. If you enjoy working in a fast paced environment, this is the job for you.

Position Overview: The Customer Service Representatives will be responsible for the following key areas: speaking with customers over the phone, entering customer data and providing customer solutions to inquiries. They need people who have flexible schedules and who don’t mind working nights and weekend shifts. The Customer Service Representatives will provide support via phone as well as some email. The Customer Service Representatives need to be team players, comfortable in an ever changing environment, quick on their feet, adaptable, and able to work well under pressure. 

Responsibilities:

  • Speak with both exciting and potential clients on the phone and on email
  • Being the point person to handle requests, questions, and any issues in a positive manner
  • Reply to customer email inquiries in a fast-paced environment
  • Think quickly and create creative solutions to any and all problems that arise
  • Provide customer support to both current and prospective clients

Qualifications:

  • Must be able to work evenings and weekends – no exceptions
  • Must be comfortable on the phone speaking with people and possess strong critical thinking skills and sense of urgency
  • 1-2 years’ experience in a customer service related position OR internship experience within a creative, startup company a plus
  • Can do attitude, motivated to succeed, and passionate about helping people
  • This is a temp to perm position and they are looking for people who want to learn and grow with the company

Education Requirements:

  • Bachelor’s Degree preferred
POSITION ID: 53734

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