Customer Service Supervisor

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client is a consumer goods company that is eager to bring on an intelligent and creative Customer Service Supervisor to oversee their Customer Success team. Our client prides themselves on being a people-centric culture and truly believe that if you love your job, you will never work a day in your life!

Salary/Hourly Rate:

$28/hr – $31/hr

Position Overview:

The Customer Service Supervisor will be responsible for monitoring all process flows and overseeing a team of direct reports. This person will be responsible for leading vendor relationships and driving vendor loyalty. The Customer Service Supervisor will need to work analytically to solve inquiry types. Additionally, the Customer Service supervisor will need to participate in quality improvement activities.

Responsibilities of the Customer Service Supervisor:

• Create a best-in-class experience for consumers contacting the brand through social media and review sites.
• Communicate with the Reporting Manager to measure change impacts and ensure customer satisfaction is reached.
• Maintain and own relationships with vendors. Comply with policies and procedures.

Required Experience/Skills for the Customer Service Supervisor:

• 3 years of Customer Service Supervisor experience, with a proven track record of managing a team of 5 direct reports.
• Excellent communication skills; both written and verbal.
• Proficiency using Google Applications and Zendesk.

Education Requirements:

• Bachelor’s degree is required.

Benefits:

• Extremely generous bonus package based on performance.
• Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).

By applying to this job, you agree to receive calls, AI-generated calls, text messages, and/or emails from Atrium and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to opt out on any message you receive. For more details, please review our Terms of Use and Privacy Policy.

As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO