Customer Services Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
POSTED: Nov 20, 2023

Our client, a leading healthcare organization based in Boston is seeking a skilled and experienced Customer Services Representative to join their team. The ideal candidate will have 1 to 3 years of Customer Service experience, with at least 1 year in customer service, and experience in healthcare or a contact center setting is preferred. Strong verbal and written communication skills in English are required, and bilingual skills are a plus.

Salary/Hourly Rate:


Position Overview:

As a Customer Services Representative, you’ll be the voice of the company to their members, providing them with outstanding service and support. As a Customer Services Representative you’ll help members navigate products and services, resolve issues, and educate them on company offerings.

Responsibilities of the Customer Services Representative:

  • Handle customer inquiries and complaints in a timely and effective manner
  • Educate customers on company products and services
  • Resolve billing discrepancies and other issues
  • Document all customer interactions in a comprehensive manner
  • Coordinate scheduling for appointments, transportation, and interpretation services
  • Adhere to HIPAA and other regulatory compliance standards

Qualifications for the Customer Services Representative:

  • 1 to 3 years of customer service experience
  • Experience in healthcare or a contact/call center setting preferred
  • Excellent verbal and written communication skills in English

Education Requirements:

  • Associates degree or post high school training, certification is required
  • Preferred: Associates or bachelor’s degree in health-oriented fields. Experience in health care, the non-profit sector, or the government. Technical accreditation in the health care field like medical assistant, billing and coding is beneficial


  • Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
Position ID: 133672