Customer Services Representative

Our client, a leading healthcare organization based in Boston is seeking a skilled and experienced Customer Services Representative to join their team. The ideal candidate will have 1 to 3 years of Customer Service experience, with at least 1 year in customer service, and experience in healthcare or a contact center setting is preferred. Strong verbal and written communication skills in English are required, and bilingual skills are a plus.

Salary/Hourly Rate:

$20/hr

Position Overview:

As a Customer Services Representative, you’ll be the voice of the company to their members, providing them with outstanding service and support. As a Customer Services Representative you’ll help members navigate products and services, resolve issues, and educate them on company offerings.

Responsibilities of the Customer Services Representative:

• Handle customer inquiries and complaints in a timely and effective manner
• Educate customers on company products and services
• Resolve billing discrepancies and other issues
• Document all customer interactions in a comprehensive manner
• Coordinate scheduling for appointments, transportation, and interpretation services
• Adhere to HIPAA and other regulatory compliance standards

Qualifications for the Customer Services Representative:

• 1 to 3 years of customer service experience
• Experience in healthcare or a contact/call center setting preferred
• Excellent verbal and written communication skills in English

Education Requirements:

• Associates degree or post high school training, certification is required
• Preferred: Associates or bachelor’s degree in health-oriented fields. Experience in health care, the non-profit sector, or the government. Technical accreditation in the health care field like medical assistant, billing and coding is beneficial

Benefits:

• Atrium Care Package available, upon eligibility. (Including healthcare plans, discount programs and paid time off)