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CUSTOMER SUPPORT ASSOCIATE

JOB FUNCTION: Customer Experience
JOB TYPE: Direct Hire
LOCATION: New York, NY

COMPENSATION: $40/hr - $50/hr
MINIMUM EDUCATION: Bachelor's Degree
POSTED: Jun 29, 2020

Our client is a successful agency in the marketing industry looking for a Customer Support Associate to join their growing team! If you are someone who loves working closely with clients, has strong organizational skills, and thrives in a fast-paced environment, then this is the agency for you. This is an incredible opportunity to join a small, tight-knit team and develop your career in client services.

Salary/Rate:

$40-50K (Depending on Experience)

Position Overview:

The ideal candidate for the Customer Support Associate role will be someone who has experience working within the marketing or advertising industries in a client-facing role. The role will require someone to be a true product expert and be able to problem-solve and think quickly to resolve any client inquiry or issue. The Customer Support Associate will be focused on building strong relationships and delivering high quality customer service to every client.


Responsibilities:

  • Respond to inquiries via phone and email
  • Onboard new clients to the product
  • Serve as an expert on the product and guide customers through any questions or concerns
  • Provide feedback on the product and/or user experience to best serve customers
  • Identify opportunities to up-sell

Qualifications:

  • The Customer Support Associate must have at least 1 year of customer service experience working for an advertising or marketing agency
  • Highly adaptable and able to think on their feet
  • Must be someone who is a team player and enjoys working collaboratively
  • Excellent written and verbal communication skills
  • Experience working within Zendesk, Jira or similar CRM

Education Requirements:

  • Bachelor’s Degree

Benefits:

  • Competitive benefits package offered
POSITION ID: 89197

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