Customer Support Specialist

JOB FUNCTION: Customer Experience
LOCATION: Little Falls, NJ
COMPENSATION: $18/hr - $20/hr
POSTED: Aug 4, 2022

Our client is an e-commerce company that focuses on producing and distributing luxury goods. They are currently seeking a Customer Support Specialist to join their team. This is an exciting new opportunity to work within a luxury brand company. If you thrive in a fast-paced environment, this position is for you.

Salary/Hourly Rate:

$18/hr – $20/hr

Position Overview:

The Customer Support Specialist will be dealing with customer inquiries, handling concerns, and sorting any issues with orders out.

Responsibilities of the Customer Support Specialist:

  • Maintain knowledge of current products and sales techniques
  • Responsible for processing orders through email, phone, or text and keep internal data on orders up to date
  • Respond to customer inquiries and prioritize queue in a timely manner
  • Accurately communicate company and product specifications/policies
  • Conduct follow-up calls to ensure the highest level of customer service was provided
  • Develop collaborative and positive working relationships with internal and external personnel

Qualifications of the Customer Support Specialist:

  • 2+ years of customer service or related experience
  • Ability to work in a fast-paced environment
  • Ability to communicate effectively and de-escalate issues in a calm manner
  • Excellent interpersonal skills

Education Requirements:

  • High school diploma or equivalent


  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 112496