Front Desk Coordinator

JOB FUNCTION: Administrative Support
JOB TYPE: Direct Hire
LOCATION: Boston, MA
COMPENSATION: $50k - $52k
REMOTE / ONSITE: Onsite
POSTED: Jun 9, 2022

Our client is a well-known commercial property management company with offices located across the United States. With a strong history of providing the best in class customer service to their tenants, our clients pride themselves in their excellent hospitality. With the recent acquisition of a new property, our client is looking to add an eager Front Desk Coordinator to their team.

Salary/Hourly Rate:

$50k – $52k

Position Overview:

The Front Desk Coordinator will act as the face of the company and will create a welcoming environment for the tenants. The ideal Front Desk Coordinator will be hospitality-focused and will approach every task with an energetic, can-do attitude. As the Front Desk Coordinator, you will be instrumental in creating a community atmosphere for the tenants by assisting in operations, events, sales, and much more.

Responsibilities of the Front Desk Coordinator:

  • Act as the face of the company by greeting members warmly and managing the daily operations of the office space.
  • Liaise with third-party vendors like facilities to ensure that the space is operating efficiently and tasks are completed on time.
  • Create feedback surveys for tenants aimed at addressing areas for growth and develop action plans based on these surveys.
  • Manage the space’s office supplies including snacks and distribute mail to tenants.
  • Conduct new tenant onboardings to create warm welcomes to new tenants and, on the flip side, professionally manage the offboarding process for old tenants.
  • Review all invoices and identify cost trends and areas where unnecessary spending can be reduced.
  • Ensure that tenants are abiding by the offices’ policies.
  • Plan and execute tenant events aimed at increasing engagement.
  • Promote events by utilizing several different channels including creating posts on social media.
  • Partner with local businesses and organizations to help create new events/programs for the tenants.
  • Interact with the tenants and create new relationships.
  • Manage all new tenant sales leads in the CMR platform.
  • Help create new marketing ideas to drive new tenants.
  • Assist with the management of the leasing and marketing platforms.

Qualifications of the Front Desk Coordinator:

  • 1 – 2 years of experience in hospitality, customer service, or property management fields.
  • Knowledge of basic AP principles.
  • Experience utilizing Microsoft Suite, social media, and CRM platforms in a business setting.
  • Excellent written and verbal communication.
  • Possess a strong penchant for providing excellent customer service.
  • Ability to handle multiple competing priorities at once.

Education Requirements:

  • Bachelor’s degree is required.

Benefits:

  • A comprehensive employer-provided benefits package.
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 110674