Guest Services Representative

JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
POSTED: Sep 22, 2022

Our well-known museum client is seeking a Guest Services Representative to join their team. The Guest Services Representative must be professional and reliable while working with this prominent museum in Manhattan.

Salary/Hourly Rate:


Position Overview:

The Guest Services Representative must be open to working onsite, part-time and will require one weekend day. The Guest Services Representative must be reliable, hardworking, and a team player. A successful Guest Services Representative will be an open communicator and thrive in a busy, fast-paced environment.

Responsibilities of the Guest Services Representative:

  • Greet members and visitors and check for timed entry reservations upon their arrival.
  • Process vouchers, passes, and all member transactions.
  • Updated member contact information.
  • Adjust school and tour group orders and enter or update reservations.
  • Provide general information on all special exhibitions and attractions.
  • Scan tickets and sell upgrade tickets at the entrance of all special exhibitions.
  • Maintain the operation of the museum’s coatrooms which includes hanging of coats, hats, storing small bags, and operating the point-of-sale.

Qualifications for Guest Services Representative:

  • Must be vaccinated.
  • Prior cash handling experience.
  • Previous experience working in high-volume environments.
  • Previous work in customer-focused and service-related industries.
  • Must be reliable, a team player, and demonstrate the ability to thrive in a dynamic and busy work environment.
  • Must agree to follow and promote all health and safety procedures as detailed by the museum

Education Requirements:

  • High school diploma is required


  • Atrium Care Package available, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 114210