JOB FUNCTION: Information Technology
LOCATION: Warrendale, PA

POSTED: Nov 24, 2021

One of Pittsburgh’s most well known, and well respected organizations that puts employees first. They are currently seeking to hire a Help Desk Analyst to join their team.

Salary/Hourly Rate:


Position Overview:

The Help Desk Analyst will perform Tier 1 level support via phone for the organization’s internal and external teams nationwide. This is an excellent opportunity for anyone seeking to find their first career in the IT space. Please Note: This position will be for a Friday – Tuesday shift with varying start times. This position is set to start December 13th and last 6+ months minimally.

Responsibilities of the Help Desk Analyst:

  • Work with individuals via phone to help troubleshoot issues to the best of your ability prior to escalating
  • Calmly handle inquires from internal and external teams
  • Troubleshoot technical issues with hardware using Windows, Mac, or iOS
  • Reset passwords via Active Directory
  • Escalate bigger issues to Tier 2 and above support as needed
  • Other duties as needed

Qualifications for the Help Desk Analyst:

  • Basic knowledge of Windows, Mac and iOS; experience with Active Directory is a plus
  • Exceptional Customer Service skills
  • Ability to think quickly and efficiently
  • Ability to keep calm under pressure
  • Ability to work with minimal supervision
  • Previous retail experience technical experience is a plus
  • Previous Help Desk experience is a plus

Education Requirements:

  • Associate’s degree with a technical focus is preferred


  • Atrium Care package available, upon eligibility

As a woman owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.


All form fields are required.