Help Desk Technician

JOB FUNCTION: Information Technology
JOB TYPE: Direct Hire
LOCATION: New YOrk, NY
COMPENSATION: Not Specified
REMOTE / ONSITE: Onsite
POSTED: Jun 22, 2022

Our client, a Global Apparel Manufacturer is looking for a Help Desk Technician to join their team!

Salary/Hourly Rate:

DOE

Position Overview:

The Help Desk Technician will work with MSP vendors and may visit POS stores for problem resolutions. This will include procurement of mobile devices and onboarding and off boarding employees. This role will deliver excellent customer support with the ability to communicate with non-technical staff in a user-friendly way through helpdesk tickets and one-on-one support.

Responsibilities of the Help Desk Technician:

  • Establish accounts and necessary hardware for new users (onboarding) and assist with password or login problems. 
  • Respond to daily end user support needs, such as hardware, software, peripheral, mobile device, and VOIP phone requests and other store equipment.
  • Ensure that equipment run efficiently to meet business needs and provide support if needed.
  • Walk colleagues through steps to help them resolve their technical problems. 
  • Ask questions to determine nature of problem and walk employees through problem-solving process.
  • Frequent 3rd party vendor contacts for specialty problem resolution as deemed necessary.
  • Perform and assist in performing the necessary update of hardware and software of POS equipment installed in stores.
  • Provide support to end-users including identifying, researching, and resolving technical problems, and responding to support requests made via telephone calls, e-mails, and the Self-Service Portal.
  • Organize and maintain IT Inventory and assist in the deployment/retirement of hardware as needed.
  • Support and maintain in-house audio-visual equipment such as conference room or TV.
  • Update, modify knowledge bases used within Support and other IT groups in order to effectively share knowledge within the organization or to 3rd party.
  • Actively participate in meetings.
  • Identify opportunities for improvement and makes constructive suggestions for change.

Qualifications of the Help Desk Technician:

  • 2+ years experience of Help Desk with strong ticketing resolution. 
  • Networking experience is a plus.
  • Office 365 and Windows 10 experience 
  • Familiar with Active Directory (resetting passwords, create users), maintaining inventory, AV equipment and VOIP phone.
  • Good organizational skills: ability to prioritize, maintain attention to detail and recognize time constraints.
  • Strong attention to detail.
  • Excellent communication skills (written and verbal).
  • Teamwork attitude.
  • Strong ticketing system experience (10-20 tickets a day and 50-100 tickets a week).

Education Requirements:

  • Associate/BS/BA degree in related field.
  • Equivalent work experience in the IT field, and/or industry certification(s).

Benefits:

  • Atrium care package available upon eligibility.
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 109679