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Insurance Operations Associate

JOB FUNCTION: Customer Experience
POSTED: Jul 9, 2024

About Atrium:

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team.

Client Overview:

Our client, a healthcare tech startup, is looking for an Insurance Operations Associate to join their team. This is a temporary opportunity to help a growing team while they take on high-volume projects. The Insurance Operations Associate will assist in daily operations to obtain provider and patient information for mental healthcare insurance verification.

Salary/Hourly Rate:


Position overview:

The Insurance Operations Associate will navigate through different platforms to collect provider credentials information, submit provider credentialing applications to insurance companies, and use Google Sheets to track information from insurance companies. The Insurance Operations Associate should be effective and efficient in their work and not mind a job with repetitive responsibilities daily. They are an individual who is a fast learner and an adept communicator both verbally and in writing. At least one year of experience in insurance verification or a related field is required.

Responsibilities of the Insurance Operations Associate:

  • Quickly familiarize yourself with insurance-related terminology including, but not limited to, in-network, out-of-network, license type, and provider specialty.
  • Gather provider details such as Provider ID, license type, practice location, etc., by browsing the product website, the database, and healthcare institution websites.
  • Promptly and accurately enter the collected information about the provider into credentialing applications.
  • Record your progress and any issues you may encounter in a dedicated Google Sheet thoroughly and systematically.
  • Adhere to a full-time schedule of 8 hours per day (between 8 am – 6 pm EST to conform to the business hours of insurance companies).
  • Maintain regular and clear communication with your supervisor to understand and meet the expected work hours and contribution.
  • Carry out all tasks remotely, offering you the flexibility of working from home.

Qualifications for the Insurance Operations Associate:

  • 1 – 2 years of experience in insurance verification or similar.
  • CRM (Zendesk, Salesforce, and Hubspot) or data entry experience is preferred.
  • Excellent communication skills both written and oral.
  • Self-starter and able to work autonomously as well as contribute to a collaborative team.

Education Requirements:

  • Bachelor’s degree is preferred.


  • Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
Position ID: 145602