IT Support Technician

JOB FUNCTION: Information Technology
JOB TYPE: Direct Hire
COMPENSATION: $65k - $75k
POSTED: Mar 8, 2023

Our client, a mid-sized law firm with a presence in New York City is seeking an IT Support Technician to join their team!

Salary/Hourly Rate:

$65,000 – $75,000, depending on experience

Position Overview:

This IT Support Technician will work with the technology team throughout the firm’s offices, and be the main support person in the New York City office.

Responsibilities of the IT Support Technician:

  • Provide desk side, phone, and chat support to the firm’s employees in New York City with exceptional customer service
  • Communicate with the end user to recognize the issue until resolved
  • Escalate issues as needed
  • Manage support tickets
  • Document requests and resolutions
  • Perform entry level systems administration
  • Participate in the firm’s tech initiatives
  • Other duties as assigned

Qualifications for the IT Support Technician:

  • 3+ years of help desk/tech. support experience; previous law firm experience is a plus
  • Previous support experience troubleshooting Windows OS, Mac OS, iOS, Android and their applications
  • Previous ticketing system knowledge and Active Directory knowledge
  • Previous hardware support experience with laptops, desktops, projectors, TV’s, phones, and other devices
  • Ability to work independently
  • Ability to troubleshoot technology issues vis desk side, phone, and chat support
  • Strong organization and communication skills
  • The desire to lean and grow both personally and professionally

Education Requirements:

  • Associate’s degree in Information Technology or a similar field is required


  • Client provided benefits, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 118433