MSP Account Manager

JOB FUNCTION: Careers @ Atrium
JOB TYPE: Direct Hire
LOCATION: Boston, MA
REMOTE / ONSITE: Hybrid
POSTED: Jan 30, 2025

About Atrium

As a leading woman-owned, comprehensive talent management firm, Atrium is focused on providing holistic contingent workforce solutions in today’s market. Recognized for our pioneering Applicant-CentricTM approach and award-winning culture, our expertise includes Staffing, Recruitment, and Workforce Solutions.

What you do matters. As a people-centric organization, we foster an environment of collaboration, high performance, and innovation where your talents are valued, and your achievements are celebrated. Join us and become part of an inclusive team committed to creating a meaningful impact on the workforce.

Position Overview:

Atrium partners with leading pharmaceutical clients throughout the Northeast. We are looking for a passionate and self-motivated MSP Account Manager who is excited to grow their career by playing a key role in how our client manages their temporary workforce and hiring initiatives.  As the MSP Account Manager, you will play an essential part in bringing top talent into our client’s organization. In this role, you will provide personalized service and will operate as an extension of the client’s Talent Acquisition Team while acting as the main point of contact for Client Managers, Staffing Suppliers, Temporary Resources, and Atrium. 

The MSP Account Manager will manage all aspects of the client’s contingent workforce, including business relationship development, oversight of the full temporary worker requisition lifecycle (recruitment, selection, and day-to-day support of management), enforce risk mitigation by way of Manager education and ensuring Program adoption through training and strategic meetings with Client Managers, Stakeholders, and Business Partners. A qualified candidate for the MSP Account Manager role must be excellent at building relationships while remaining organized and offer excellent multi-tasking and superior written/verbal skills to ensure time management and partnership as an on-site/offsite Program team. Here is what you should know if you want to join our team.

Responsibilities of the MSP Account Manager:

  • Serve as the primary point of Program escalation.
  • Understand the detailed nuances of the MSP service offerings and operational procedures.
  • Establish and maintain a professional working relationship with client contacts, which adds credibility and a positive perception of Atrium – imperative for the success of the Atrium MSP.
  • Work closely with various Atrium and client (Management, HR, Finance, others) stakeholders and Staffing Suppliers to build strong professional relationships that contribute to overall Program adoption, development, and success.
  • Participate in client calls related to various Program engagement requests, including but not limited to Temporary Resource onboarding, high-level assignments, technology, billing, and more.
  • Build and maintain pipelines of candidates within the client’s applicant tracking system that aligns with the client’s needs and anticipated hiring needs while ensuring consistent execution of a recruiting plan to always ensure the right quantity and quality of talent from multiple sources.
  • Manage requisitions for Temporary/Temp to Perm assignments, which will be filled by way of a dedicated recruiter that you will manage, Staffing Supplier submissions or Pre-Identified by Client managers. Temporary Resources presented will require evaluation/screening according to client-specific job profiles to ensure Client managers receive a high-quality curated slate of resumes.
  • Communicate with Staffing Suppliers to review Client requisitions, provide ongoing feedback, and ensure Program engagement/adherence and execution of necessary onboarding tasks.
  • Become familiar with state-specific payroll laws and worker classifications that impact the requisitions and offers made to Temporary Resources; pursue continuing education in these areas to become a subject matter expert.
  • Address and resolve any service or invoice-related concerns or billing discrepancies.
  • Prepare the delivery of Client reporting (weekly, monthly, and annual headcount and attrition reports) to provide ongoing program summaries and business intelligence to the client, create Quarterly Business Reviews and training presentations, and support other projects as needed.
  • Troubleshoot Client, Staffing Supplier, and Temporary Resource escalations with the assistance of the Program Director.
  • Survey all users for program satisfaction and review results to determine actions to improve satisfaction.
  • Program Education:
    • Develop and present client training and education materials. Training and education should be conducted in one-on-one meetings, staff meetings, lunch and learns, etc.
    • Complete training for all new Program users by introducing the MSP, understanding their needs and expectations, and presenting the MSP as a solution.
  • Vendor Management Services (VMS) Management:
    • Oversee and maximize the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality program performance and results.
    • Train Client and Supplier users to use the VMS tool both in person and virtually.
    • Provide ongoing support to the client  and supplier on the VMS tool.
    • Provide VMS administration, including documenting requirements, etc.

Qualifications for the MSP Account Manager:

  • The ability to work both independently and in a team environment.
  • Experience: has 3+ years of experience in an MSP setting and possesses knowledge of HR, Staffing, MSP, VMS, employment law, and worker classifications.
  • Communication: can clearly explain the MSP program and instill confidence in Client Managers that the Program can support their hiring needs.

Physical Requirements:

  • Ability to sit for extended periods of time.

Education Requirements:

  • Bachelor’s degree or equivalent experience is required.

Benefits:

  • Atrium Care Package available, upon eligibility (PTO, Health benefits, Health savings account, Flexible spending accounts, Pet insurance, Paid holidays, 401k, and Commuter benefits program).

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As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Candidates who apply for roles through the Atrium website will be added to our candidate pool and may be considered for additional roles of a similar title. Please contact us to request an accommodation.
EOE/M/F/D/V/SO

Position ID: 153443