Patient Account Collector

JOB FUNCTION: Customer Experience
JOB TYPE: Temp to Hire
LOCATION: Lakeland, FL
POSTED: Jan 11, 2023

Our client, a national healthcare leader who specializes in home medical equipment. Our client provides high quality medical products and customer care throughout the country and they are seeking a Patient Account Collector to join their team!

Salary/Hourly Rate:


Position Overview:

The Patient Account Collector will be responsible for the collection of assigned accounts and securing payment. The Patient Account Collector will make outbound calls/receive inbound calls with a focus on call quality, call flow and final disposition of the accounts assigned.

Responsibilities of the Patient Account Collector:

  • Receive payment and ensure proper posting to customer accounts
  • Monitor overdue accounts using the billing system
  • Notify customers of delinquent accounts with the attempt of collecting outstanding amounts
  • Negotiate credit extension when necessary
  • Arrange for debt repayment or establish a repayment schedule

Qualifications for the Patient Account Collector:

  • Minimum of two years customer collections experience
  • Experience handling both inbound/outbound customer calls
  • Strong verbal and written communication skills
  • Ability to multitask and use computer and telephone consistently

Education Requirements:

  • High School diploma or GED is required


  • Client provided benefits, upon eligibility
As a woman-owned firm, we value diversity. We are an equal opportunity and affirmative action employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 117536