Senior Desktop Support Analyst

JOB FUNCTION: Information Technology
JOB TYPE: Direct Hire
LOCATION: Secaucus, NJ
COMPENSATION: $70k - $75k
REMOTE / ONSITE: Onsite
POSTED: Sep 8, 2022

Our client is one of the fastest-growing privately-held companies in the US. They are currently seeking a Senior Desktop Support Analyst to join their team.

Salary/Hourly Rate:

$70k – $75k

Position Overview:

The Senior Desktop Support Analyst will provide day-to-day technical support to end-users via phone, remote access, and desk-side support. The Senior Desktop Support Analyst will be responsible for delivering, setting up, configuring, and troubleshooting end-user desktops & laptop computer hardware, software, printers and BYOD devices as needed.

Responsibilities of the Senior Desktop Support Analyst:

  • Provide advanced technical and troubleshooting assistance related to computer hardware and software, mobile devices, and other tech tools and products such as Office 365/Office 2013.
  • Meet and communicate with users and solve issues in a positive and efficient manner.
  • Assist in maintaining an inventory of IT hardware and software assets.
  • Assists end-users with advanced computing and telecommunication issues and questions.
  • Leverage remote support tools to help resolve support requests.
  • Ensure all incident and service request tickets are closed within their established guidelines.
  • Create and maintain knowledgebase articles.
  • Perform special projects and miscellaneous duties as requested and as time permits.
  • Assist/train Junior Support Analysts in areas of advanced troubleshooting and hardware repair.
  • Travel between sites to assist end users when the remote tools can’t be used.
  • Accept additional tasks and responsibilities within the department, besides those detailed in this job description.

Qualifications of the Senior Desktop Support Analyst:

  • 5+ years of field experience.
  • 5+ years’ experience working in a Help Desk or Desktop environment.
  • 5+ years’ experience with setting up and troubleshooting Microsoft Office Suite products (Office 365/Office 2013).
  • 5+ years’ troubleshooting Windows 8.1 and above operating systems.
  • A+, Microsoft certifications, or other IT related certifications are a plus.
  • Understanding of VPNs and Wi-Fi profiles is a plus.
  • Experience with Telecom/VOIP is a plus.
  • Microsoft Windows Image Deployment experience is needed.
  • PowerShell or other scripting experience is a plus.
  • Experience using some type of Remote Desktop Support Tool.
  • Experience with a ticketing system.
  • Setup and troubleshoot network printers for end-users.
  • Ability to manage time effectively and complete required projects on time.
  • ITIL certification is a plus.

Education Requirements:

  • Associate’s degree in a related technical discipline, or the equivalent combination of education and technical certifications, training, and/or work experience.

Benefits:

  • Medical.
  • Dental.
  • Vision.
  • PTO.
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 113718