Senior Unified Communications Engineer

JOB FUNCTION: Information Technology
JOB TYPE: Direct Hire
LOCATION: Philadelphia, PA
POSTED: Nov 16, 2022

Our client is an industry-leading mid-sized financial investment company based in Philadelphia, PA. They are looking to add a Senior Unified Communications Engineer to their team.

Salary/Hourly Rate:


Position Overview:

This Senior Unified Communications Engineer will work as part of a team that is responsible for migrating and upgrading their primary data center for the next few years. This Senior Unified Communications Engineer will be responsible for design, configuration, implementation, and support of all their voice/video & collaboration platforms.

Responsibilities of the Senior Unified Communications Engineer:

  • Design, configuration, and support of all (clustered) IP-based voice, video, and chat platforms deployed across two data centers and the cloud.
  • Participate & lead multi-discipline.
  • Design teams to provide solutions and capacity planning of equipment and voice and video infrastructure including trading turrets.
  • Design, develop, configure and sustain engineering support of VoIP network interfaces to the PSTN including SIP trunking, MGCP, H.323, Expressway, and Session Border Controllers (CUBE).
  • Provide Tier-3 team escalation and interface with vendors to resolve all issues as required.
  • Respond to issue escalation and service interruption as a confident technical leader.

Qualifications of the Senior Unified Communications Engineer:

  • 5 – 10 years of experience in engineering and supporting large, carrier grade, multisite network deployments.
  • In depth experience supporting and upgrading Cisco Unified Communications Manager v12.5 in a UCS environment.
  • 5+ years experience with translation patterns, session management, session border controllers, SIP Lines/Trunks, and media gateways.
  • 5+ years experience with Unity, IM&P, Jabber, Webex, MS Teams, UCCX Scripting, CCaaS, and Expressway, WebEx, and Control Hub experience is a must.
  • 3 – 5 years experience deploying and supporting collaboration tools using integrated voice, video, and data architecture.
  • Experience with IPC Unigy 2.0 Turrets / Hoot& Holler (IPC) is highly desirable.
  • Experience supporting and upgrading CUCM, UCCX, Unity, IMP, Cisco ASR Gateway Routers, UCCX Scripting, UCS Manager, and Microsoft 365 Management.

Education Requirements:

  • Bachelor’s degree in a related field is preferred.


  • Client-provided benefits available, upon eligibility.
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 116031