Service Desk Specialists

JOB FUNCTION: Information Technology
JOB TYPE: Direct Hire
LOCATION: Boston, MA
COMPENSATION: $65k - $80k
REMOTE / ONSITE: Hybrid
POSTED: Aug 4, 2022

Our client is a global investment company currently seeking to hire 2 Service Desk Specialists to join their team.

Salary/Hourly Rate:

$65k – $80k DOE

Position Overview:

This position will be hybrid with 3 days onsite and 2 days remote in Boston, MA. The Service Desk Specialist will work from Monday – Friday, 8:30 AM – 5:30 PM, but must be flexible with working overtime and responding to after hours on-call support on a rotating basis.

Responsibilities of the Service Desk Specialists:

  • Provide support in areas including executive level support, phone support, core application support, remote access, and mobile computing support
  • Provide direct support in the day-to-day operations on user systems via remote user desktop support
  • Assist in the management of project implementations
  • Assemble, install, upgrade, and configure new desktop computing resources including hardware, software, and applications in a Microsoft environment
  • Quickly diagnose desktop hardware, software, operator problems, and to recommend corrective action
  • Analyze user computing needs and recommend solutions
  • Manage file/exchange permissions

Qualifications of the Service Desk Specialists:

  • 1 – 4 years of IT service desk experience in a corporate environment
  • Proficient in installing, using, and troubleshooting (with native tools) Windows 7, Windows 10 Microsoft Office 2013 & 2016
  • Proficient in ServiceNow
  • Knowledge of supporting mobile devices both Android and Apple
  • Working knowledge of TCP/IP and general networking concepts including DNS, DHCP, FTP & VPN
  • Comprehensive understanding and experience with Active Directory
  • General experience with desktop imaging, patch management, and deployment

Education Requirements:

  • Bachelor’s degree is required

Benefits:

  • Medical
  • Dental
  • Vision
  • HSA
  • 401k
  • PTO
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 112446