TECHNICAL SUPPORT ENGINEER (SOFTWARE API)

JOB FUNCTION: Information Technology
JOB TYPE: Direct Hire
LOCATION: New York, NY

COMPENSATION: $85k - $95k
MINIMUM EDUCATION: Bachelor's Degree
POSTED: Nov 24, 2021

Our client is a fast growing global software solutions company based in NYC. They are currently seeking to hire a Technical Support Engineer to join their team.

Salary/Hourly Rate:

$85,000 – $95,000

Position Overview:

This Technical Support Engineer (SaaS Software/API) will provide support and manage complex end user support cases within their software platform. This person will have thorough understanding on their platform and be able to resolve level 1 API issues while having the knowledge to escalate the more complex technical software issues to the development teams.

Responsibilities of the Technical Support Engineer:

  • Provide basic software troubleshooting and handle the client inquiries via our main support channels
  • Manage and solve assigned cases by providing the best support solution given the client needs
  • Investigate the root cause of issues by isolating the problem and searching application logs
  • Reference technical documentation and aid in building internal knowledge base content where gaps may be present
  • Work closely with business and engineering teams to ensure transparent communication and efficient issue resolution

Qualifications for the Technical Support Engineer:

  • Min. of 2 years of technical support experience
  • Preferred in a B2B or SaaS product environment
  • Experience working with either SaaS products, APIs, or Single Sign-on applications
  • Excellent written and verbal communication skills

Education Requirements:

  • Bachelor’s degree in computer science, economics, or other relevant fields

Benefits:

  • Atrium Care package available, upon eligibility

As a woman owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, genetic information or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

POSITION ID: 103604

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