Unified Communication / Collaboration Application Specialist

JOB FUNCTION: Information Technology
JOB TYPE: Direct Hire
LOCATION: Philadelphia, PA
COMPENSATION: Not Specified
REMOTE / ONSITE: Hybrid
POSTED: Nov 16, 2022

Our client is an industry leading mid-sized financial investment company based in Philadelphia, PA. They are looking to add a Unified Communication / Collaboration Application Specialist to their team.

Salary/Hourly Rate:

DOE

Position Overview:

This Unified Communication / Collaboration Application Specialist will be responsible for administrating, supporting, and troubleshooting their new and current collaboration tools and conferencing software both on-prem and cloud-based (Office 365 and MS Teams) as well as Cisco Jabber, TalkDesk, Zoom, and Slack.

Responsibilities of the Unified Communication / Collaboration Application Specialist:

  • Administer, maintain, support, troubleshoot, and document all Unified Communication Tools used by the firm.
  • Create user documentation for end user guidance.
  • Train end users on how to use these collaboration tools (both in-person and virtually).
  • Work with Networking, Desktop, Security, as well as other IT teams to monitor, analyze, report, and maintain the availability of team collaboration applications and conferencing tools.

Qualifications of the Unified Communication / Collaboration Application Specialist:

  • 3 plus years of experience with maintaining and supporting Cisco WebEx, MS Teams / Office 365, CUCM, CCaaS, and UCaaS as well as other products like as well as Cisco Jabber, TalkDesk, Zoom, and Slack.
  • Experience supporting conferencing and team collaboration platforms.
  • Large event administration experience (Town Halls, etc.).
  • Experience with service desk ticketing systems, especially ServiceNow.
  • Ability to balance multiple initiatives and demands simultaneously.
  • Good documentation skills.
  • Creativity and ‘outside the box’ thinking and a readiness to try new approaches.

Education Requirements:

  • Bachelor’s degree in a related field is preferred.

Benefits:

  • Client-provided benefits available, upon eligibility.
As a woman-owned firm, we value diversity. We are an equal opportunity employer and will consider all applications without regard to race, sex (including gender, pregnancy, sexual orientation and gender identity), age, color, religion or creed, national origin or ancestry, veteran status, disability (physical or mental), genetic information, citizenship or any other characteristic protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
Position ID: 116033